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Security and what we keep

This page lists every piece of data TVPN stores about you, and the activity we do not record at all. It also explains how your connection is protected and what you can do to keep your account safe.

What TVPN stores

  • Email addressIt is your login name for the dashboard and the apps, and we do not use it to send you anything.
  • Password hashWe need it to check your password at login, and because it is a one-way value we cannot turn it back into your password.
  • Balance and payment recordsEach top-up, plan purchase and refund is recorded with its amount and date so your balance stays correct and payment problems can be checked.
  • Plan tier and periodThe apps need to know which plan you have (Basic, Plus or Pro) and when it ends.
  • Temporary device markerWhile a device is connected, a marker holds one of your device slots so the plan limit works, and it is deleted when that device disconnects.
  • Support messagesMessages you send from the Support tab are kept so we can answer them and look back at earlier replies.

What TVPN does not record

  • Websites and apps you use
  • The content of your traffic
  • Your DNS queries
  • The IP address you connect from
  • When you connect and disconnect
  • How long a session lasts
Read the privacy policy

Encryption and protocols

Everything that leaves your device while you are connected travels inside an encrypted tunnel to a TVPN server. Your internet provider or the Wi-Fi owner can see that you are connected to a VPN, but not the pages you open or the data you send. OpenVPN and IKEv2 connections use AES-256-GCM, and WireGuard uses ChaCha20, on every plan.

Every plan includes WireGuard, OpenVPN over UDP or TCP, and IKEv2. WireGuard connects quickly and suits most people, OpenVPN TCP helps on networks that block UDP, and IKEv2 copes well when a phone moves between Wi-Fi and mobile data. You can switch under Settings > Connection > Protocol. The protocol changes speed and stability, not what we log.

DNS leak protection

Your device looks up the address of each site before opening it. If those lookups go to your internet provider outside the tunnel, the provider can see a list of the sites you visit even though the traffic itself is encrypted.

While you are connected, TVPN sends all lookups through the tunnel to its own DNS servers and blocks lookups that try to go elsewhere. These servers do not log queries. It is on by default and needs no setup.

Kill switch

A VPN connection can drop when the signal is weak, when a laptop wakes from sleep or when your phone changes networks. Without protection, apps keep sending data over your normal connection with your real IP address.

The kill switch blocks internet access until TVPN reconnects. Turn it on once and leave it on, especially on public Wi-Fi.

  • Windows, macOS, Linux, iOS: Settings > Connection > Kill switch
  • Android: turn on the kill switch in the app, then enable Always-on VPN and Block connections without VPN for TVPN in Android settings

If authorities ask for user data

We follow the law that applies to us. If we receive a valid legal request, we can only hand over what we actually store, which is the account and payment data listed at the top of this page.

We have no browsing history, DNS logs, original IP addresses or connection times to give, because we never record them. A request cannot produce records that do not exist.

Payments without card details

You top up a dollar balance with cryptocurrency through PayGate, then buy plans from that balance. TVPN does not accept cards or PayPal, so we never receive card numbers or bank details.

Our records show the amount, the coin, the date and the plan you bought. Keep in mind that most blockchains are public, so a transfer from your wallet can be seen on the chain by anyone who knows the wallet address.

Keeping your account safe

Your email and password are the only keys to your account. TVPN does not send emails, so there is no password reset link and we cannot recover an account by email.

A few habits go a long way:

  • Use a long password that you do not use on any other site
  • Save it in a password manager when you sign up
  • Log out of the dashboard on shared or public computers
  • Do not share your login with other people

Questions

Can TVPN see what I do online?

Traffic passes through our servers in order to reach the internet, but we do not record the sites you visit, what you send, your DNS lookups or when you connect. Nothing about your activity is written down.

Do you sell or share my data?

No. We do not sell data or share it with advertisers, and there are no ad trackers or third-party analytics on the site or in the apps. Account data is only handed over when the law requires it.

What if I forget my password?

Since we send no emails, there is no reset link and we cannot recover the account. You would need to create a new account, so save your password in a password manager from the start.

How do I report a security problem?

Log in and send the details from the Support tab in your dashboard. You can use it even without an active plan. Describe what you found and how to reproduce it, and we will reply there.

12-month plans from $58.99

Pay once for 12 months and use servers in 44 countries. No auto renewal, and your first plan can be refunded to balance within 7 days.

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